Refund, Return, and Cancellation Policy
Thank you for choosing Itra Wala. We are dedicated to providing you with the highest quality attar and perfume products and ensuring your satisfaction. Our Refund, Return, and Cancellation Policy is designed to address various scenarios and provide you with a seamless shopping experience.
Refund Policy:
1. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or provide you with a full refund, including shipping costs.
2. Product Not as Described: If the product you receive differs significantly from the description provided on our website, you may be eligible for a refund. Please reach out to us within [number of days] days of receiving the item, and we will guide you through the return and refund process.
3. Allergic Reactions: We understand that fragrances can be a personal experience. If you experience an allergic reaction to our products, please discontinue use and consult a medical professional. Due to the nature of personal care items, we are unable to offer refunds for allergic reactions.
Return Policy:
1. Unopened and Unused Products: If you wish to return an unopened and unused product for reasons other than those mentioned above, please contact us within [number of days] days of receiving the item. We may offer a return and issue a refund, minus the original shipping costs. Return shipping costs are the responsibility of the customer.
2. Opened Products: For hygiene reasons, we cannot accept returns of opened or used products unless they are damaged, defective, or not as described.
Cancellation Policy:
1. Order Cancellation: You may cancel your order within [number of hours/days] of placing it. To cancel, please contact our customer service team as soon as possible. If the order has already been shipped, we will guide you through the return process.
How to Initiate a Return, Refund, or Cancellation:
To initiate a return, request a refund, or cancel an order, please contact our customer service team at [customer service email]. Please provide your order number, a description of the issue, and any relevant photos if applicable. We will guide you through the necessary steps to process your request.
Important Notes:
- Returned products must be in their original packaging and condition.
- We recommend using a trackable shipping method for returns to ensure they reach us.
- Refunds will be processed using the original payment method and may take [number of days] days to appear in your account.
- We reserve the right to refuse returns, refunds, or cancellations that do not meet the criteria outlined in this policy.
By purchasing from Itra Wala, you acknowledge and agree to our Refund, Return, and Cancellation Policy. This policy is subject to change, and any updates will be posted on our website.
Itra Wala