Return, Refund & Cancellation Policy
At Itra Wala, we strive to ensure your satisfaction with every purchase. If you have any concerns regarding your order, please refer to our return, refund, and cancellation policy outlined below:
1. Returns
1.1 We accept returns on eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2 To initiate a return, please contact our customer service team at [Contact Information] with your order number and details of the item you wish to return. We will provide you with a return authorization and instructions on how to proceed.
1.3 Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
2. Refunds
2.1 Refunds are issued for eligible returned items and may take some time to process depending on your payment method and financial institution.
2.2 Shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.
3. Cancellations
3.1 You may cancel your order within 24 hours of purchase by contacting our customer service team. Orders canceled after this timeframe may not be eligible for cancellation.
3.2 If your order has already been processed and shipped, you will need to follow our return process upon receipt of the item.
4. Exceptions
4.1 Certain items, such as personalized or customized products, are non-returnable unless they are defective or damaged upon receipt.
4.2 Sale items are also non-returnable unless they are defective.
5. Contact Us
If you have any questions or concerns regarding our return, refund, or cancellation policy, please contact our customer service team at info@itrawala.in. We are here to assist you and ensure your shopping experience with us is a positive one.
Thank you for choosing Itra Wala. We appreciate your business!