Refund Policy
At Itra Wala, we strive to ensure your complete satisfaction with our attar and perfume products. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our obligations regarding refunds.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Time Frame: You must request a refund within 30 days of receiving your purchase.
Condition of Products: The products must be unused, unopened, and in the same condition that you received them.
Original Packaging: The products must be returned in their original packaging, including any seals or shrink wrap intact.
2. Non-Refundable Items
Certain items are non-refundable, including:
Gift Cards: Gift cards cannot be returned or refunded.
Sale Items: Items purchased on sale or with a discount may not be eligible for a refund.
Personalized Products: Custom-made or personalized products are non-refundable unless they are defective or damaged.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@itrawala.in with your order number and reason for the return.
Approval: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back to us.
Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
5. Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Check Your Bank Account: Ensure that the refund has not been posted to your account.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted.
Contact Us: If you have done all of this and still have not received your refund, please contact us at [Contact Information].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@itrawala.in.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@itrawala.in with details of the product and the defect. We will provide instructions on how to return the item and will offer a replacement or refund as necessary.
8. Contact Us
If you have any questions about our refund policy, please contact us:
Itra Wala
info@intrawala.in
By purchasing from Itra Wala, you agree to this refund policy and understand your rights and obligations regarding refunds. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.